LeTourneau University provides enterprise-level junk email filtering for all current e-mail accounts. The LETU Junk Email Filter (previously known as Antispam) is active for all student, faculty, staff, and public e-mail addresses hosted by University mail servers.
What is Junk Email?
Junk email is email that is unwanted and unsolicited. This includes:
Increasingly many junk emails may share more than one of these or other "junk" characteristics.
How our Junk EMail filter works
All email inbound to LETU email addresses is scanned before it is delivered to your inbox. This scanning is done by our current Junk Email Filter provider, Microsoft Exchange Online Protection.
Only e-mail sent between a LETU email address and a non-LETU email address is scanned for junk email characteristics. E-mail from one LeTourneau e-mail addresses to another is not scanned for these characteristics. The LETU Junk EMail Filter attempts to identify junk e-mails based on several common analysis techniques.
By default, if the LETU Junk EMail filter recognizes an e-mail as spam, it will move that e-mail message to your Junk EMail folder in LETU Webmail or Outlook. This is similar to what you might be used to in popular email services such as Gmail.
The LETU Junk EMail Filter will:
It is important to note that no antispam solution can correctly identify spam 100% of the time. Sometimes the system may allow a message through that you consider spam, and other times it may hold a message as spam when it really isn't. Also, e-mails from new external e-mail addresses (somebody who hasn't sent to you before) may experience delayed delivery depending on how the external mail server is configured.
How to manage your Junk E-Mail Settings
False Negatives: How to submit spam or phishing messages not caught by the filter for analysis
False Positives: How to submit spam or phishing messages incorrectly caught by the filter for analysis
For support issues or questions, please contact the IT Helpdesk at email@example.com or x3500.
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