LockDown Browser is a custom browser that locks down the testing environment within Canvas. While using the LockDown browser, assessments are displayed full-screen and cannot be minimized. Students are prevented access to other applications and cannot print, copy/paste, or screen capture. Assessments that are set up for use with LockDown Browser cannot be accessed with other browsers; students have to download the LockDown browser and use it to access and log into Canvas in order to take their exams.
Respondus Monitor uses a student's webcam, in conjunction with the LockDown Browser, to prevent cheating during non-proctored exams. Students are guided through a pre-exam sequence, including a webcam check, before gaining access to their exam.
While technology scales easily, humans don’t. With over 700 universities ramping up their use of Respondus Monitor in a significant way, we are seeing large increases in technical support volume. About 80% of support questions are very basic – such as where to find the tool in the LMS, or how to set an exam so it requires students to use Respondus Monitor. We have put together a set of resources that we encourage you to share with administrators, trainers, and instructors.
Respondus offers daily training webinars for LockDown Browser and Respondus Monitor: https://web.respondus.com/webinars/. The trainings are about 45 minutes, with an extended Q/A period where questions are answered live. The trainings are an amazingly effective way at getting instructors quickly up-and-running with these applications.
Respondus is getting questions about the scalability of Respondus Monitor for situations where thousands of students start an exam simultaneously. The quick answer is that the autoscaling has worked smoothly so far, even in situations where thousands of students at a university began an exam at the same time. However, we are planning for exceptionally high volume scenarios (eg. final exams) where thousands of students across hundreds of universities might start an exam proctoring session during the same minute. If our autoscaling isn’t fast enough (it takes about 2 minutes to launch new servers), students will enter a queuing system with a countdown clock showing when the proctoring session will begin. In the rare event that the queuing system is triggered, the countdown clock isn’t expected to last more than one minute.
Finally, our account managers and trainers have been receiving 100+ emails per day. Please be patient if you are waiting on a response, and also understand if the response is “to the point.” We are working very hard to help as many educators as we can during this unique time.
For help with Canvas exams see How do I create a quiz with individual questions?
Subsequent visits to this page won't ask for this authorization.
If this is your first time utilizing Respondus, it is highly recommended you review these resources.
On this page, you should see a list of all quizzes that are currently in your course.
Set an access code or any advanced settings as appropriate, but note that these settings are note required.
NOTE: Respondus Monitor requires the usage of the LockDown Browser. Be sure to complete the steps listed above.
NOTE: In testing, we ran into an issue where the settings did not properly display after selecting this option. If this happens to you, our recommendation is to try using another browser.
To ensure your first exam with LockDown Browser runs smoothly, have students take an ungraded practice quiz that requires the use of LockDown Browser. Ideally, have students use the same computers/devices they'll later use with the graded quizzes, including the same network/Wi-Fi environment. The latter is especially important if you plan to have a large number of students starting the quiz simultaneously from a Wi-Fi network. Leave the practice quiz available for the duration of the course, with unlimited attempts, so students can access it again if they use a different computer or Wi-Fi network.
If using Respondus Monitor (the webcam feature of LockDown Browser), the practice quiz is especially important. Prior to starting the practice quiz itself, have students access "Help Center" from within LockDown Browser:
Once students have completed the practice quiz, review the video results to see if corrective actions are required for certain students (eg. poor lighting; the head isn't positioned within the video frame, etc.).