LETU IT KnowledgeBase

Child pages
  • O365 troubleshooting on OSX
Skip to end of metadata
Go to start of metadata

Webmail, as well as other office products, will sometimes default to the light version on a mac. to get the full version, follow these steps:

  • Make sure you are on the latest Chrome which right now happens to be 59.0.3071.115 

  • Next, make sure you are on the latest MacOS. As you know, Google is very big on security and doesn't allow certain features on OS (Windows included) that it deems a risk. This should be macOS Sierra 10.12.4 or higher 

  • Next, make sure you are going to http://o365.letu.edu and logging in from there with your letu.edu account. Once logged in you should get the main menu of all the apps

  • Click on Mail and you should see Outlook loading. If you get the light version, follow these steps to enable the standard version:
    •  Go to Options > Outlook Web App version
    •  Clear the "use the light version of Outlook Web App" check box
    •  Choose Save
  • Sign out of the light version, close Chrome and restart the process above.

    There are additional suggestions in this article: https://support.office.com/en-us/article/Outlook-on-the-web-Light-2aec8c2d-da48-4707-ba37-c800e1c284cd

  • No labels